How old do I need to be to rent?
You need to be 18 to rent and ride on your own. Riders under 18 are welcome, but a parent or guardian has to sign the waiver for them and takes responsibility for any damage caused by a minor rider.
Can I rent by the hour?
No. RAVE rents full days and multi-day blocks only. A rental day runs 8:00 AM to 6:00 PM, and a multi-day rental starts at 8:00 AM on your first day and ends at 6:00 PM on the last.
Can I book more than one bike?
Yes — families and groups book multiple units on one order all the time. Four bikes or more in a single order automatically takes 20% off, no code required. Events and bulk bookings beyond that are quoted individually; use the contact form and we’ll price it properly.
Do you take promo codes?
Not at the moment. The 4+ bike group discount applies automatically at checkout without one.
Is tax included in the price shown?
Prices are shown before tax. Florida sales tax of 6.5% is added at checkout.
How does delivery work?
We deliver to your address — hotel, condo, house or dock. Pick a window at checkout: morning (8–10 AM), midday (2–4 PM) or evening (6–8 PM). Your driver texts on the way, and someone 18 or over needs to be there to sign for the units.
What does delivery cost?
Free on any order over $300 inside the standard service area. Otherwise it’s $50 round trip across the general Marco-to-Sanibel range, or $100 to Marco Island, Cape Coral or Sanibel. Free delivery to Marco Island or Sanibel specifically requires an order over $400. The fee covers both the drop-off and the pickup — it isn’t charged twice.
Where do you deliver?
All of Southwest Florida, from Marco Island up to Sanibel. If you’re not sure your address is in range, send it to us before you book and we’ll confirm.
How do I return the bikes?
You don’t. Our staff collects the units from the same address at the end of your rental. There’s no drop-off location and no walk-in shop — RAVE is delivery only.
Can I change the delivery address after booking?
Yes. Change the address yourself in My Account. If the new address falls in a different fee zone we’ll contact you before the delivery window.
When am I charged?
50% is charged when you reserve, which holds your units. The remaining 50% is charged automatically on the morning your rental starts. All payments run through Stripe.
What’s the damage deposit?
A hold on your card, not a charge. We authorize the amount when you book and only capture it if a unit comes back damaged. No damage means the hold is released and you never see a charge.
What happens if something gets damaged?
A member of our team reviews it and contacts you before capturing anything from the hold. Nothing is taken automatically.
Which cards do you take?
Any card Stripe accepts. The name on the card should match the ID we check at delivery.
Do I need to sign a waiver?
Yes, and your booking can’t be completed without one on file. The good news is you sign once — it stays valid for every future booking until we publish an updated version, at which point we’ll ask you to re-sign.
Can my child ride?
Riders under 18 can ride with a parent or guardian signing the waiver on their behalf. The guardian is responsible for any damage caused by a minor rider. We also have a kid trailer that hitches to any bike in the fleet.
Do I need a driver’s license?
You don’t need a license to ride, but we collect a government ID or driver’s license number at booking and check it against the name on the card at delivery.
What information do you collect?
Your ID number, an emergency contact name and phone, and the hotel or resort name and room number if you’re staying at one — that last one is purely so our driver can find you. We don’t ask about your riding experience or your height and weight.
What’s your cancellation policy?
Cancel 48 or more hours before your rental starts for a full refund. Between 24 and 48 hours, 50% is refunded. Under 24 hours, the booking is non-refundable. Every refund is reviewed by a person before it’s issued, so allow a little time for it to land.
Can I change my dates?
Yes, from My Account, as long as the units you booked are free on the new dates. If they aren’t, we’ll offer you the nearest equivalent.
Can I change my accessories after booking?
Not through your account — accessory stock is reserved against your booking when you place it. Call or email us and we’ll sort it out if we have the stock.
What if the weather turns?
If we cancel a guided tour for weather, you’re refunded in full. Rentals aren’t automatically refunded for rain — Florida weather moves fast and most days clear up — but talk to us and we’ll be reasonable.